Refund Policy

At Vanica, we aim to deliver quality products and ensure that your shopping experience with us is smooth, secure, and satisfactory. We deeply value the trust you place in us when you choose to shop on our platform. This Refund Policy outlines the circumstances, under which refunds are applicable, the process of claiming a refund, and the timelines for the same. Since we operate under a No Return / No Exchange policy, we request all our customers to carefully review product details before making a purchase. Our commitment to fairness means that while we cannot accept product returns, we do provide refunds in certain specific cases such as failed transactions, duplicate charges, or when we are unable to fulfill an order.

This ensures that our customers do not face any monetary loss in situations where the issue arises from our end or due to payment processing errors. Refund requests must be made in a timely manner by contacting our customer support team with the relevant order details. Once a refund is approved, we strive to process it as quickly as possible, typically within 7–10 business days. We encourage our customers to reach out to us with any concerns so that we can resolve them efficiently. Transparency and customer satisfaction are key elements of our policy, and we hope this clarity provides confidence in shopping with us.

At Vanica, customer satisfaction is our priority. However, please note:

1. No Return / Exchange Policy

• (I) Once a product is sold, it cannot be returned or exchanged.

2. Refunds

Refunds are issued only under the following conditions:

• (I) The transaction was charged but the order was not placed.
• (II) Duplicate payment was made.
• (II) The product/service could not be provided from our side.

3. Refund Process

• (I) To request a refund, please contact us at info@vanica.co.in with your order details.
• (II) Approved refunds will be processed to your original payment method within 7–10 working days.

Policy Updates

• (I) We reserve the right to amend or update this Refund Policy at any time.
• (II) Any changes will be effective immediately once posted on this page.
• (III) Customers are requested to review this policy periodically to remain informed about our latest refund terms.